Have questions?
We have answers!
Is this brand trustworthy?
Okayebike has three electric bicycle brands. Our company is highly reputable in Europe, selling thousands of electric bicycles to European customers annually.
The electric bicycles sold on the Okayebike website are all the latest models. As the product's R&D department, Okayebike offers a warranty of up to two years and the latest accessory updates for vehicles purchased through the official website.
How long will it take to get my orders?
Under normal circumstances, orders processed here typically take 3-5 business days to arrive. However, please note that unforeseen factors like adverse weather conditions or unexpected incidents may occasionally cause delays in the logistics process. Rest assured that any potential delays are typically within a reasonable timeframe and generally do not exceed 10 days.
Is assembling OKAYEBIKE electric bikes difficult?
No, the assembly of OKAYEBIKE e-bikes is straightforward. Furthermore, we have created assembly videos specifically for OKAYEBIKE ebikes, which should assist you. If you still require additional help, please don't hesitate to contact us.
What is the range of my OKAYEBIKE battery?
The range of your OKAYEBIKE battery depends on various factors, including the battery's capacity, condition, charging cycles, terrain (e.g., flat or hilly), weather conditions (e.g., wind, temperature), and the level of power assistance used. It is challenging to provide a precise answer as it is influenced by multiple variables. During laboratory tests, each OKAYEBIKE was driven over 100 kilometers. To maximize your range, it is recommended to use the Pedal Assist mode, which optimizes efficiency.
Can I ride the OKAYEBIKE in the rain?
All OKAYEBIKE electric bikes come with an IPX4 waterproof rating, offering protection against road spray, light rain, and riding in damp conditions. While you don't need to worry about these elements causing damage, please remember that our e-bikes should not be submerged, subjected to high-pressure sprays, or cleaned with pressure washers.
To safeguard your bike and ensure safety, we strongly advise against riding in heavy rain or excessively wet environments. Although the cables and components are waterproof, riding in such conditions may still pose a risk to electronic parts like wires and motors. Even if you remove the battery, other sensitive components can be affected.
How about OKAYEBIKE's after-sales service?
OKAYEBIKE takes great pride in its after-sales service. Every customer is treated as a VIP, and we are committed to providing fast and effective support. If you encounter any issues, you can contact us at any time, and we will do our best to resolve them promptly. We are also available for friendly chats, so feel free to reach out to us.
What are the characteristics of OKAYEBIKE's battery?
OKAYEBIKE battery is known for its exceptional safety and reliability. Our battery cells have a high continuous amp discharge rate, surpassing many other cells in terms of capacity and amperage. This high amperage ensures powerful torque, benefiting larger riders with better movement, faster acceleration, and greater power for the OKAYEBIKE Ballistic model. Moreover, our battery exhibits less sag below 50% charge compared to other batteries.
Does the bike come with an installation tool?
Yes, each of our products, including the bike, comes with an installation tool along with a charger, battery, and user guide.
Does the bike come with a warranty?
Yes, all of our bikes come with a warranty that typically ranges from 180 to 400 days. The specific warranty period can be found on the product details page. If you encounter any problems, please feel free to contact us for assistance.
What should I do when my e-bike's battery runs out?
If your e-bike's battery runs out of charge while you are riding, you will need to manually pedal the bike back. Although it may require some effort, it presents an opportunity to exercise your body. Please ride safely and enjoy the experience!
How do I make a warranty claim for my OKAYEBIKE electric vehicle?
To make a warranty claim, please contact OKAYEBIKE with the purchase date, proof of purchase, and a detailed description of the problem. We will evaluate the claim and determine if it is covered under warranty. If approved, we will repair or replace the covered part at no charge.
