Returns (if applicable)
First of all, OKAYEBIKE accepts the return request, but only within 14 business days of receiving the goods.
To apply for a refund, your goods must be initially unused. And the packaging must be original. In addition, you are also required to provide a receipt or proof of purchase. Please contact our customer service before returning to make sure you send the package to the right address. Free shipping for consumers, no need to bear the shipping cost.

VDKS Heidrich-Richardy c/o Drossel
Address: Kieslerstraße 9
Postal Code: 02763
City: Zittau
Contact: +49 160 5785090

If the goods received by the consumer have problems due to our quality or transportation reasons. The consumer can initiate a replacement without considering the above conditions, just return your electric bike as required by us, without paying any shipping fees.

Note:
It should be noted that customized orders or some personalized products are non-refundable.

Refunds (if applicable)
After receiving the returned e-bike, we will send an email to notify you. If the refund is approved, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.

Other circumstances: Customer reasons are returned, and the customer needs to bear all costs

Give Back
Please follow the steps below to return the products purchased on the official website of OKAYEBIKE Electric Bicycle within 14 business days of our applicative product delivered:
Contact our Support team to implement your return and obtain permission to submit the orders for returns.
Email: support@okayebike.com
Establish delivery label addressed to "OKAYEBIKE electric bike Returns".
Remember to use the original packaging to wrap the product and ensure that the product will be returned.
If you are sure you want to return the goods, we will let you know by email where to send it. Please fully cooperate and comply with our requirements.
After we confirm that the goods received are in good condition, your refund will be confirmed to you via email within 3 business days.

Exchange (if applicable)
If the product you receive is damaged due to transportation, we will reissue it free of charge. If the overall damage exceeds 50%, we will reissue a bicycle to you free of charge and immediately provide you with a free return order number. All you need to do is contact the local courier company and have them pick up the package. When we receive your return, we will immediately arrange for a new shipment within the same day. During this period, you do not need to undertake any costs.

Shipping Policy

Thank you for your order!

Processing Time: All orders will be processed within 1-2 business days.
Shipping Time: Once your order is processed, you can expect delivery within 3 business days.
If you have any questions about your order, please feel free to contact us!

Cancellation Policy

At Okayebike, we understand that sometimes plans change. If you need to cancel your order, please follow our cancellation policy below:

Eligibility for Cancellation:

• Orders can be canceled within 48 hours after placement, as long as the order has not yet been shipped.

How to Cancel Your Order:

• To initiate a cancellation, please contact our customer service team at support@okayebike.com. Please provide your order number and request the cancellation.

Refund Process:

• Once your cancellation request is processed, we will issue a full refund to the original payment method within 3 business days. You will receive a confirmation email once the refund has been processed.

Exceptions:

• Orders that have already been shipped cannot be canceled. In such cases, please refer to our Return Policy.

Contact Us:

• If you have any questions regarding this policy, feel free to reach out to our customer service team at support@okayebike.com.

Thank you for shopping with us!

Late or missing refunds (if applicable)
If you have not received a refund notification, please try checking your payment account again. And please contact your credit card company. Your refund may take some time to officially update. Next, please contact the bank. It usually takes some processing time before the refund being issued. "If you have accomplished all these steps without getting the refund, then please contact us at" support@okayebike.com