At OKAYEBIKE, we stand behind the quality of our products. Every e-bike purchase includes a 2-year limited warranty. Below are the details of our warranty policy:
1. Warranty Coverage
Our 2-year warranty covers any manufacturing defects in materials or workmanship, including:
Frame defects
Battery and motor malfunctions
Electrical component issues
Parts failure under normal use
2. Warranty Exclusions
The following are not covered under our warranty:
Damage caused by misuse, neglect, or improper maintenance
Wear and tear from normal use (e.g., tires, brakes, chains)
Unauthorized modifications or repairs
Accidental damage or collisions
Cosmetic damage (scratches, dents, etc.)
3. Warranty Claim Process
To file a warranty claim, please follow these steps:
Contact us at support@okayebike.com with your order number, a description of the issue, and photos or videos of the defect.
Our support team will assess the problem and determine if it qualifies under warranty.
If approved, we will arrange for the necessary repairs or replacement of defective parts.
4. Warranty Repairs
If a repair is needed under warranty, we will connect you with a certified OKAYEBIKE service center. Shipping costs for warranty repairs may be covered depending on the issue and location.
5. Transferability
The warranty is non-transferable and only applies to the original purchaser of the e-bike.
6. Maintenance Responsibility
Regular maintenance is the owner’s responsibility. To keep your warranty valid, ensure you follow the recommended maintenance schedule provided in your user manual.
For any questions or to start a warranty claim, please contact us at support@okayebike.com. We're here to help keep your e-bike in top condition!
